Privacy Policy
For Better on iPhone, Apple Watch, and Better's related online services.
The short version. Better uses health information to provide wellness features. Optional AI and Social features can send information off your device. Account-linked information is not anonymous, and information sent to AI services is not end-to-end encrypted. You control Health permissions and whether you use these optional sharing features.
This policy is specific to Better. It does not describe Hamen or other Prizmaly applications.
1. Who is responsible
Better is operated by PRIZMALY YAZILIM TICARET LIMITED SIRKETI ("Prizmaly", "we", "us"). This policy explains how we handle information when you use Better and its related services. Contact us at hello@prizmaly.com with privacy questions or requests.
2. Information Better uses
- Account and profile information: account identifiers, your chosen username and display name, information supplied through Sign in with Apple such as a name or relay email when available, profile images, and profile details you choose to provide.
- Wellness information: age, biological sex where provided, height, weight, goals, journal entries, nutrition, hydration, caffeine and other logs; authorized health and activity records; and estimates derived from those records.
- Content you submit: AI messages, optional memory or context, food photographs, documents and images for Lab AI, and audio when you use voice features.
- Social information: friendships and other Social relationships, leaderboard or competition entries, shared scores and activity metrics, and optional profile details such as country, city, age and membership tier.
- Purchase and service information: subscription products, transaction identifiers, entitlement status, usage or quota counters, technical request identifiers, device or application characteristics, error diagnostics and support information you provide.
Some information stays on your device; other information is processed by our online services or service providers to deliver features you use. The existence of a Health permission does not mean every Health record is automatically uploaded to our servers.
3. Health and activity information
With your permission, Better reads supported information from Apple Health and HealthKit. Depending on what your devices record and what you authorize, this can include sleep, heart rate, heart-rate variability, workouts, steps, energy expenditure, respiratory information, body measurements and other supported wellness records. Records can originate from Apple Watch, iPhone or compatible devices that write to Apple Health.
Better uses these records for wellness displays, trends, calculations and estimates such as sleep, recovery, strain, stress, energy and body-age information. Missing or limited source data can limit those features. Better is a wellness application, not a medical device; estimates and AI responses are not diagnoses or a substitute for professional medical advice.
Core health calculations and cached records are handled on your device. If you enable an optional online feature that uses wellness context, relevant information can be transmitted as described below. We do not sell HealthKit information or use it for targeted advertising.
You can change Health access in Apple's Health and privacy controls. Revoking access prevents further authorized access but does not automatically delete information previously saved or shared.
4. Beto, food analysis, Lab AI and voice
Using an AI feature sends the content needed for that request to Better's gateway and the AI services used to produce a response. If you authorize wellness context, that context can include relevant scores, records, goals or logs. Requests can also include earlier conversation content or memory needed for the interaction.
Food photographs and food descriptions can be processed to estimate calories and nutrients. Documents submitted to Lab AI may contain sensitive medical or identifying information. Voice features process audio and related conversation information. Submit only information that you want processed for the requested feature, and avoid unnecessary names, identifiers or third-party information in documents or images.
Our service infrastructure uses Cloudflare. AI request routing and processing can involve OpenRouter and Alibaba Cloud; voice features can involve OpenAI. These services receive information needed to carry out their role. Their processing and retention are subject to their applicable policies and the service configuration. We do not promise that all providers have zero retention or that no provider can access submitted content.
Messages and wellness information sent to AI are not end-to-end encrypted. Transfers to Better's online services use HTTPS, but this does not prevent the services processing a request from accessing its content. Better's gateway uses account or connection authorization and usage controls; ordinary gateway quota records do not need to store the contents of your conversation.
You can choose not to use AI features or not to share optional wellness context. Disabling future sharing does not retract information already processed by a provider. Do not rely on AI for emergencies, medical decisions or guaranteed nutrition measurements.
6. Subscriptions and operational information
Apple processes App Store payments. Better does not receive your full payment-card details from Apple. Better uses product and transaction information to verify purchases, restore access and keep membership entitlements in sync. Superwall supports membership and paywall functionality.
Our infrastructure and membership services process technical identifiers, service usage and operational information to authenticate requests, enforce quotas, prevent abuse, diagnose errors and deliver reliable features. Support reports you choose to send can include request references, app and device information, account identifiers and membership status.
We do not use Better's health information for advertising tracking. Sending account or purchase identifiers for authentication and entitlements is different from anonymous processing: these records can be linked to your account.
7. When information is shared
We share information with service providers to host and secure our services, authenticate users, process requested AI features, operate Social, support subscriptions and respond to support requests. We also share information with other users when you use a sharing feature. We may disclose information when legally required or reasonably necessary to address fraud, security incidents or protect legal rights.
Services can process information in countries other than your own. The information disclosed depends on the feature and request, not just whether you have installed Better.
8. Retention and security
Local records, conversation history and logs can remain on your device until removed through the available app or device controls. Online account, Social, entitlement, quota and diagnostic records are retained as needed to operate the relevant service, resolve issues, meet applicable obligations and prevent abuse.
Deletion of a Better account does not delete your original Apple Health records or cancel an App Store subscription. Provider records and information already shared with others can be subject to separate retention requirements. Some information may need to be retained for legal, financial, security or fraud-prevention purposes.
We use access controls and secure network transport, but no storage or transmission method is absolutely secure. Avoid submitting information that is not necessary for the feature you are using.
9. Your controls and requests
You can manage Health and notification permissions using Apple's controls, manage optional AI context and memory in Better, change Social visibility, remove information using the available log or account controls, and manage subscriptions through your Apple account.
If you created a Better account, use the account deletion control in Better's settings or contact hello@prizmaly.com for account and privacy assistance. Depending on applicable law, you may have rights to access, correct, delete, restrict or object to processing, receive a copy of information or withdraw consent. We may need to verify that a request comes from the account owner before acting on it.
Changing a permission, deleting an account and cancelling a subscription are separate actions. Contact us if a control is unavailable or if you need help exercising a privacy right.
10. Children and changes
Better is not directed at children under 13. Contact us if you believe a child has provided personal information through Better so we can investigate and address it. Applicable age restrictions and parental-consent requirements may vary by location and feature.
We may update this policy when Better's features, providers or data practices change. The date at the top identifies the current version. Material changes will be communicated as required by applicable law.
11. Contact
PRIZMALY YAZILIM TICARET LIMITED SIRKETI
hello@prizmaly.com
betterapp.club
5. Friends, profiles and leaderboards
Social requires online account and participation information. When you participate, Better's servers process the profile, relationship and selected activity or wellness metrics needed to show your profile, friends, leaderboards and competitions. Other participants can see information you make visible, including your username, profile image and shared results.
Use Social's visibility and participation controls to manage the details you share. Information shown to another person is not confidential to you; a recipient can record or retain it. Hiding a field or leaving a leaderboard does not undo copies already made by others.
Uploading a profile image sends that image to our service. A country or city in your Social profile is information you choose to supply; it should not be treated as a private field if you make it visible.